Terms & Conditions
TERMS AND CONDITIONS
Terms of Website Use
Information About Us
www.photographybybones.com is a site operated by Photography by Bones .
Intellectual Property Rights; Authorised & Unauthorised Use of Images & Content.
All images and text contained on this website remain the property of Photography by Bones and is protected by United Kingdom and international copyright laws. Content may not be downloaded, reproduced, copied, projected, or used in any way without express written permission.
Various tracking systems may be in place at any time to identify unauthorised use. Unauthorised users agree that they will be liable for a standard £175 minimum administration charge per image plus reproduction fees at the sole discretion of Photography by Bones.
Website Orders & Payments
When you place a order on our website, we will e-mail you to acknowledge receipt of your order and payment.
All payments on this website are processed automatically via Stripe. Stripe offers an industry standard secure on-line payments system. You can use any credit or debit card to pay via Stripe and can even make payments if you do not have an account.
UK cheques and bank transfers can also be accepted as a method of payment. Please contact us if you would like to pay using either of these systems.
You can be assured that your order will be suitably packaged to prevent damage during transit. Items will be packaged in the following ways:
- Photographic print orders will be packaged flat in protective paper or cellophane, bubble wrapped for added protection and despatched in a corrugated two part box
- Framed print orders will be paper and bubble wrapped and packaged within protective cardboard in a special box
- Digital Downloads will be delivered via a secure, time-limited link.
If you have any questions relating to the packaging of orders, please contact us.
Processing & Delivery
We endeavour to despatch all print orders within 14 working days of placing an order. If for any reason there is a delay, we will contact you by email to advise. In practice the majority of our orders are despatched in less than 7 working days.
Delivery is included for all UK orders. Photographic Prints are despatched directly from the printers either by Royal Mail or courier, depending on size. Framed prints will be despatched via courier. You will be emailed to advise when your print has been shipped.
Presently we can only process orders to UK addresses. If you would like to order an item to be delivered to an international address please contact us for shipping costs and information.
We take pride in our customer service both in the quality of our prints and in the efficiency with which we process orders. However, if for any reason you are not satisfied with the quality of your order please contact us to describe the imperfection(s) and return the item(s) in as-new condition within 7 days of receipt. Upon receipt and after satisfactory inspection of imperfection(s) you will be offered a choice of either a replacement, or a full refund.
Booking Workshops - Terms & Conditions
Booking and Payment
To confirm a workshop booking you are required to pay a non-refundable deposit of either 25% of the workshop price or a fixed price indicated on the page and at checkout. We will email you to acknowledge your order and payment. An invoice will be sent to request the balance up to 30 days before the workshop commencement date.
Cancellation of booking
If you wish to cancel a workshop booking you must advise us in writing at least 30 days before the workshop commencement date. For cancellations made within this time you will be refunded the workshop fee, less the deposit. For cancellations made less than 30 days before the workshop commencement date you will be liable for the full workshop fee.
Changes to workshops
We reserve the right to make changes to the workshop advertised. Should this unlikely event occur, we will contact you to advise you of the workshop changes, and give you the option of accepting or rejecting the change. If you choose to reject, we will offer you a full refund of your payment (including deposit) for the workshop, or you can transfer the payment you have already made to another Photography by Bones Workshop.
Workshop Cancellations by Photography by Bones
We reserve the right to cancel any workshop and should this happen, we will contact you as soon as is reasonably possible. Upon cancellation, we will offer you a full refund of your payment (including deposit) for the workshop, or you can transfer the payment you have already made to another Photography by Bones Workshop.
All Contracts made between Photography by Bones and you shall be governed by the laws of England. You accept that the total liability to you on any matter whatsoever relating to the Contract or on any consequential loss relating to the Contract cannot exceed the total Contract price. Any dispute arising from the Contract must be confirmed by you in writing within 30 days. In the first instance you agree that you and we shall try to reach an amicable settlement via agreement or mediation; if these fail the dispute shall be subject to the exclusive jurisdiction of the English courts.